Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

Big Huge Games is looking for a Customer Support Specialist to help support our CS team. You understand what creates a memorable customer service interaction and proactively identify and address customer concerns. You have a passion for gaming, understand how video games are developed and recognize the intricacies and nuances of gaming mechanics. Quality service should be second nature to you and your written communication should be stellar.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Handle a wide range of customer issues and escalations requiring in-house tools and resources

• Create and maintain a customer-facing knowledge base of support articles

• Write targeted messaging for emerging CS issues and automated resolutions

• Assist with day-to-day questions from support agents at our outsourced contact center

• Manage CS issues with players and resolve those issues hands on

• Assist with investigating customer concerns, help implement new procedures and processes

• Track and manage GDPR & CCPA compliance requests

• Work with community team to diagnose player issues

Qualifications

• 1-2 years experience in Customer Service

• Excellent interpersonal and communication skills

• Strong writing and problem solving

• Interest in and understanding of game development

Nice to Have

• Bachelor's Degree or equivalent work experience

• Passion for video games and mobile gaming

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Compensation Description for Pay Transparency (hourly)

The base salary range for this position is $17.00 - $20.00/per hour.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. Where an individual’s pay falls within the range is determined by factors including, but not limited to, location, job-related skills, experience, and relevant education or training.

In some cases, compensation may fall outside of this range depending on factors, including a candidate’s qualifications, skills, competencies, experience, and location. Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work.

About Big Huge Games

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

Big Huge Games is looking for a Junior User Acquisition (UA) Manager to join our Marketing Team as a campaign and monetization manager. We strive to build a strong, positive culture where team skills are valued as much as technical skills. We’re looking for candidates with experience supporting a high quality product, using sustainable development practices and a continuous improvement mindset.

The Junior UA Manager will directly affect Big Huge Games’ growth strategy and success. They will execute and manage performance marketing campaigns for our games. This person must be creative, analytical, detail-oriented, and highly driven. They will develop, execute, analyze and optimize marketing campaigns; the ideal candidate will have experience in marketing-campaign management and insight into the mobile game industry.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Performance marketing campaign management and optimization for BHG’s current and future game titles

• Profitably manage sizable monthly spend through ownership of several key marketing channels such as Google Adwords, Facebook, ironSource, Vungle, Unity and others

• Support reporting, optimization and UA strategy, and provide data and analysis to the Marketing Director for budget planning

• Find, vet, onboard, and test new traffic sources

• Work with the Marketing Director and Analytics team to analyze user data and perform forward looking thought experiments about user cohorts

• Work with Senior team members to forecast expected revenue from user groups

• Perform data analysis with excel or SQL

• Work with Senior team members to manage insertion orders and partner legal documentation

Qualifications

• BA/BS, or equivalent training, in Marketing, Economics, Computer Science or related field

• 1 year of performance advertising/marketing experience in digital marketing or equivalent experience

• Demonstrated excellence in organizational skills, attention to detail, and ability to multi-task

• Excellent interpersonal and communication skills

Nice to Have

• Understanding of game data and analytic suites

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

Big Huge Games is looking for a Marketing Artist to join our team in the development of marketing-related visual assets for our current and upcoming game titles. We strive to build a strong, positive culture where team skills are valued as much as technical skills. We’re looking for candidates with experience supporting a high-quality product, using sustainable development practices and a continuous improvement mindset.

The ideal candidate will have experience in developing high-quality videos and still assets for user acquisition channels, social media outlets, and mobile game storefronts. You should have strong graphic design sensibilities and the ability to develop logos, marketing and community static and gif animations. You have an excellent eye for developing compelling video and still images, the ability to capture and integrate gameplay footage, and awareness of emerging marketing platforms related to mobile free-to-play games. You will help develop art assets that support the marketing and communications strategy across all channels/touch-points.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Develop static and video art assets for branding, UA, and any additional material related to ongoing and future marketing efforts.
• Work with the marketing director and game art leads to develop the visual identity of the marketing effort for our game titles.
• Maintain a pipeline for converting/creating marketing art assets based on in-game art.
• Work with internal stakeholders across studio and publisher groups.
• Work with the marketing team to identify emerging outlets, methods and best practices for marketing our titles.
• Participate in idea development with the team.

Qualifications

• 2+ years of relevant experience in creating marketing assets.
• Capable of developing cutting-edge marketing videos and art.
• Experience working with 3D and 2D art assets in video / still formats. Strong skills in the Adobe CC Suite - After FX, Premiere, Photoshop, Illustrator, or related software. Basic knowledge of 3D software (Either 3dsMax, Maya, Cinema4D or Blender).
• Affinity for mobile games.
• Exposure/experience with asset creation for social media platforms and mobile storefronts.
• Work with internal game teams to wrangle assets as needed for marketing/community efforts.
• Ability to articulate ideas in both verbal and in visual form.
• Track record of executing innovative marketing assets.
• Excellent written and verbal communication skills.

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

Big Huge Games is looking for an experienced Senior Game Designer for our hit mobile free-to-play title DomiNations and future projects. The team at Big Huge Games is heir to a rich tradition of quality game development stretching back more than two decades.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Play and understand our games on a deep level

• Own large features and systems that contribute to the strategic vision for the game

• Work with other Designers and Product Managers to maintain game balance and pacing as we add new Ages & features

• Create detailed design specs for new gameplay features

• Work with a cross functional team to implement new gameplay features

• Mentor and guide junior designers

• Create, implement, and manage Events and Sales within the game

• Provide feedback on upcoming features and releases

• Become a sponge for ideas and feedback from players, as well as from the rest of the team

Qualifications

• 5+ years of experience, with experience in free-to-play games

• A background in systems design, particularly with the iterative game development process

• In-depth understanding of the levers of live game economies, with emphasis on “combat city builder” genres

• The ability to work in a game engine and script/code

• Track record of success working in fast-paced environments with tight deadlines

• Ability to work in both individual and team settings

• Excellent organizational, communication, presentation, and interpersonal skills

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

Big Huge Games is looking for a skilled Senior Producer with experience in agile development methodologies to join their team. The ideal candidate should have a track record of delivering high-quality products using sustainable development practices and a continuous improvement mindset.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Provide production support to cross-functional development teams made up of software engineers, artists, designers, QA, and product managers.
• Collaborate with the Executive Producer and feature delivery teams to lock down requirements and specifications for current and upcoming releases.
• Run daily and regular scrums as needed to ensure project teams are on track and meeting delivery deadlines.
• Identify pipeline bottlenecks and development risks affecting release plans and provide active solutions.
• Work with production, team members, and stakeholders to prioritize schedule planning, trade-offs, and ensure that information around issues and changes is appropriately communicated.
• Provide regular status reporting and capacity plan updates, and mentor individual contributors within the production team.
• Collaborate with QA, leads, development teams, and other relevant parties to ensure that releases are high quality, complete, and meet all assigned deadlines.
• Help coordinate release and hotfix war rooms, track CS reporting, and monitor releases to identify and address any emergent issues quickly.
• Schedule and run regular triage reviews with QA and leads to ensure priority bugs and issues are scheduled and assigned, reducing tech debt.
• Identify inefficiencies and roadblocks in production pipelines and work with the team to develop solutions that will continuously improve processes.
• Implement project tracking through JIRA and scope management processes.
• Write internal documentation, as necessary.
• Serves as an internal game critic and provides feedback to key stakeholders as occasions arise.

Qualifications

• 5+ years of production experience in free-to-play social and/or mobile games, with production experience in the live game release cycle highly desired.
• Practical knowledge of production life cycle from concept to post-release live operations.
• Demonstrated experience in working with broad cross-functional teams.
• Effective verbal and written communication skills across all levels of an organization.
• 3+ years managing game programs and projects using agile methodologies, with a working understanding of other project management methodologies.

Nice to Have

• Bachelor's degree in any number of related fields, including (but not limited to) computer science, business planning, game production or equivalent experience.
  
• ScrumMaster Certification.
• Robust knowledge of world history.
• Experience working with a remote team.

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

As a member of Big Huge Games you will be part of a highly skilled and innovative group that is responsible for creating world class cross-platform games. Candidates should combine strong programming skills with a passion for games, and the ability to work well with others. Your input and technical abilities will help contribute to our long-term development and direction.

You will be working closely with client, server and tool programmers, as well as other disciplines including Art, Design, Production, QA and Analytics. Your work will involve implementing new client, server or tools code in an efficient, robust and scalable manner, as well as bug fixing and optimizing for our target platforms. We want engineers that live and breathe code, yet can still operate and communicate effectively in a highly interactive environment.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Develop high quality tools and game features, by gathering requirements, designing solutions, implementing robust code, testing and debugging
• Create efficient, scalable, optimized code while working with 3rd party libraries and tools as needed
• Understand, conform and optimize for memory and performance limitations of target hardware
• Participate in group collaboration and utilize engineering best practices, such as code reviews
• Work with all departments to ensure the best systems and tools to make our teams efficient and our games great
• Mentor junior engineers and oversee their code submission to guide them towards high quality contributions
• Present findings and learnings from development to the larger engineering team

Qualifications

• 5+ years experience in game development, software engineering or related industry
• 5+ years experience with an object-oriented language such as C#, C++, or Java
• A shipped title in either the PC, Console, Mobile, or VR market space
• Self-sufficient with the ability to estimate and prioritize tasks within overall team objectives
• Ability to learn, understand, and contribute to a large established code base
• Strong computer science fundamentals in object-oriented design, algorithms, and data structures
• Software engineering skills, including the ability to write maintainable and robust code
• Strong source control system knowledge, including Git or Perforce and Git Flow branching schemes
• Experience developing in and supporting all stages of the development lifecycle
• Excellent written and verbal communication skills
• Excellent team and interpersonal skills a must

Nice to Have

• Bachelor’s degree in Computer Science or equivalent engineering track
• Familiarity with Entity-Component-System development
• Understanding of caching and database technology, including Redis, Memcached, and MySQL
• Strong knowledge of React, HTML/CSS, or JavaScript
• Expertise with full-stack development of game features, both client and server-side
• Familiarity with Server-authoritative architecture and programming model
• Familiarity with mobile game development and free to play model
• Coaching, mentoring, or management of junior engineers
• Unity3D Engine experience

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

As a member of Big Huge Games you will be part of a highly skilled and innovative group that is responsible for creating world class mobile games. Candidates should combine strong programming skills with a passion for games, and the ability to work well with others. Your input and technical abilities will help contribute to our long-term development and direction.

You will be working closely with client, server and tool programmers, as well as other disciplines including Art, Design, Production, QA and Analytics. Your work will involve implementing new client, server or tools code in an efficient, robust and scalable manner, as well as bug fixing and optimizing for our target platforms. We want engineers that live and breathe code, yet can still operate and communicate effectively in a highly interactive environment.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Develop high quality tools and game features, by gathering requirements, designing solutions, implementing robust code, testing and debugging

• Create efficient, scalable, optimized code while working with 3rd party libraries and tools as needed

• Understand, conform and optimize for memory and performance limitations of target hardware.

• Participate in group collaboration and utilize engineering best practices, such as code reviews

• Work with all departments to ensure the best systems and tools to make our teams efficient and our games great

Qualifications

• 3+ years experience in game development, software engineering or related industry

• 3+ years of C # / .Net Core

• Strong knowledge of Java, HTML/CSS, or JavaScript

• Self-sufficient with the ability to estimate and prioritize tasks within overall team objectives

• Ability to learn, understand, and contribute to a large established code base

• Strong computer science fundamentals in object-oriented design, algorithms, and data structures

• Software engineering skills, including the ability to write maintainable and robust code

• Strong source control system knowledge, including Git or Perforce and Git Flow branching schemes

• Experience developing in and supporting all stages of the development lifecycle

• Excellent written and verbal communication skills

• Excellent team and interpersonal skills a must

• Bachelor’s degree in Computer Science or equivalent engineering track

Nice to Have

• Understanding of caching and database technology, including Redis, Memcached, and MySQL

• Expertise with full-stack development of game features, both client and server-side

• Familiarity with Server-authoritative architecture and programming model

• Experience developing a cross-platform mobile 2D strategy title (iOS/Android/Facebook)

• Familiarity with 2D games, including mobile and free to play model

• Unity3D Engine expertise

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Originally operating as SecretNewCo, the company was founded in March of 2013 by a group of industry veterans (Civilization II, Rise of Nations, FrontierVille). Big Huge Games is dedicated to "Finding The Fun" through rapid prototyping and a focus on a great user experience. We're a small, passionate team of experienced game development veterans, proudly located just north of Baltimore, MD.

Summary of Position

We are looking for a User Acquisition Manager to join our marketing team as a campaign and monetization manager. We strive to build a strong, positive culture where team skills are valued as much as technical skills. We’re looking for candidates with experience supporting a high-quality product, using sustainable development practices and a continuous improvement mindset.

Your expertise will directly affect Big Huge Games’s growth strategy and success. The UA Manager executes and manages performance marketing campaigns for BHG’s games. This person must be creative, analytical, detail-oriented, and highly driven. They will develop, execute, analyze and optimize marketing campaigns; the ideal candidate will have experience in video game marketing-campaign management and insight into the mobile game industry.

Our headquarters are in Timonium, MD. While we prefer MD-based candidates, with mutual agreement, we can accommodate a remote work environment for candidates from the following states: Alabama, Arkansas, California, Florida, Georgia, Massachusetts, Maryland, Michigan, Nevada, North Carolina, New York, Oregon, Texas, Washington, Wisconsin.

Responsibilities

• Performance marketing campaign management and optimization for BHG’s current and future game titles
• Profitably manage sizable monthly spend through ownership of several key marketing channels such as Google Adwords, Facebook, ironSource, Vungle, Unity and others
• Act as a primary point of contact for advertising partners and troubleshoot any campaign issues
• Support, under manager supervision, in reporting, optimization and UA strategy, and provide data and analysis to manager for budget planning
• Find, vet, and test new traffic sources from start to finish
• Understand dashboards and reporting for Ad monetization and take actions where needed
• Work with Marketing Director to analyze user data and perform forward looking thought experiments about user cohorts
• Forecast expected revenue from user groups
• Set goals for JR team members and validate reporting
• Perform data analysis with Excel or SQL
• Manage insertion orders and partner legal documentation
• Own responsibility for campaigns that are running

Qualifications

• BA/BS (or equivalent training) in Marketing, Economics, Computer science or related field
• 2-4 years of performance advertising/marketing experience in digital marketing
• Experience in quantitative analysis/reporting, preferably in the gaming industry
• Demonstrated excellence in organizational skills, attention to detail and ability to multi-task
• Excellent interpersonal and communication skills

Nice to Have

• 1+ years of marketing experience in mobile gaming or app space
• Understanding of game data and analytic suites

Big Huge Games is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.